Shipping & Delivery

Enjoy secure, timely delivery, ensuring your treasured pieces arrive safely and beautifully.

CLIENT SERVICES

FAQ

LEGAL AREA

Shipping and Delivery Across Europe

Shipping and delivery across Europe is available for all orders placed with Neophytou Jewellery. We offer free insured shipping for engagement rings, fine jewellery, and bespoke pieces to Cyprus and across Europe. We currently serve customers throughout Cyprus and across Europe only. We do not ship outside Europe.

Free Insured Shipping Across Europe

Every order placed with Neophytou Jewellery includes free insured shipping across Europe. Whether you are ordering an engagement ring, a diamond necklace, or a bespoke piece, your order is fully insured from our workshop in Cyprus to your door. There are no hidden fees, no customs charges within the EU, and no surprises.

Shipping in Cyprus

We ship to all cities and areas in Cyprus by courier. Deliveries within Cyprus are typically completed within 8 to 30 working days from the date of order. Shipping within Cyprus is free of charge and fully insured for all orders.

Shipping Across Europe

We provide free insured delivery across Europe for all orders. Orders to European destinations are shipped by Postal Service or Courier depending on the destination and the nature of the order.

Estimated delivery time for European orders: 10 to 30 working days from the date of order.

European Union Countries We Deliver To

We provide free insured delivery to all European Union member states, including:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Customs and Import Information

For orders delivered within European Union member states, import duties do not apply. Cyprus is an EU member state and goods move freely within the EU single market, meaning there are no customs fees for EU customers.

For orders delivered to non-EU European countries such as the United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Andorra, Monaco, San Marino, and Vatican City, local customs duties or import taxes may apply depending on the regulations of the destination country. Customers in non-EU European countries are responsible for any applicable local customs charges.

Important Delivery Information

  • All orders include free insurance coverage across Europe.
  • Orders are not dispatched on Saturdays, Sundays, or public holidays.
  • Delivery times may vary depending on the destination country and local postal or courier conditions.
  • Public holidays in the destination country may affect the final delivery date.
  • If you are unavailable when your parcel arrives, the courier or postal service may leave instructions for collection or redelivery.
  • Once your order has been dispatched, you will receive a tracking number by email.

Why Clients Across Europe Choose Neophytou Jewellery

  • Free insured shipping across Europe on every order
  • No customs fees for EU customers
  • Trusted service from a 3rd generation jeweller based in Cyprus
  • Handcrafted engagement rings and fine jewellery made to order
  • Personal support before and after your purchase
  • Secure and discreet packaging for all jewellery orders
  • Transparent delivery times and clear shipping information

Frequently Asked Questions About Shipping and Delivery

Is shipping free across Europe?

Yes. Neophytou Jewellery offers free insured shipping across Europe on all orders. There are no shipping fees for customers in Cyprus or anywhere in Europe.

How long does delivery take?

Deliveries within Cyprus take 8 to 20 working days. Deliveries to European countries take 10 to 25 working days from the date of order.

Is my order insured during shipping?

Yes. Every order is fully insured from the moment it leaves our workshop in Cyprus until it arrives at your door.

Are there customs fees for EU customers?

No. There are no customs fees for customers in EU member states. Cyprus is an EU member state and goods move freely within the EU single market.

Do you ship outside Europe?

No. We currently ship to Cyprus and European countries only. We do not ship outside Europe at this time.

Which countries do you deliver to?

We deliver to all EU member states.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a tracking number by email so you can follow your delivery.

Need Help with Your Order or Delivery?

If you have questions about delivery times, shipping to your country, or placing an order from anywhere in Europe, we are happy to help. Please contact us or book an appointment and we will guide you through the process.