Your questions, Answered.
Find quick answers to our most commonly asked questions.
Client Services
legal area
DOES YOUR PIECES COME WITH A CERTIFICATE OF AUTHENTICITY?
Yes, all our jewelry pieces come with a certificate of authenticity. This certificate verifies the materials and craftsmanship, ensuring you have a genuine piece of Neophytou Precious Jewellery.
DO YOU OFFER CUSTOM DESIGNS?
Absolutely! We specialize in custom creations and are happy to work with you to design a unique piece. Please contact us to start the process or learn more.
HOW DO I KNOW MY RING SIZE?
You can visit our size guide for assistance or come into our store for an exact measurement. If you’re ordering online, our team can also guide you through selecting the best size.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, Crypto, bank transfers, and other secure payment options.
HOW LONG DOES SHIPPING TAKE?
Domestic orders typically arrive within 3-7 business days, while international shipping times vary depending on location. We’ll provide tracking information for all shipments, so you can follow your jewelry’s journey to you.
CAN I RETURN OR EXCHANGE A PIECE?
We offer returns or exchanges on most pieces within 14 days of purchase, provided they are in original, unworn condition. Custom pieces, however, may not be eligible. Please see our Return Policy for full details.
HOW DO I CARE FOR MY JEWELLERY?
To keep your jewelry looking its best, we recommend storing it in a safe, dry place when not worn, and avoiding direct exposure to perfumes and lotions. You can also bring your jewelry to us for professional cleaning and maintenance.
HOW MUCH WILL I BE CHARGED FOR DELIVERY?
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DO YOU OFFER REPAIRS?
Yes, we provide repair services for our jewelry. Whether it’s cleaning, resizing, or a more extensive repair, our team is here to help maintain your jewelry’s condition.
HOW CAN I CONTACT NEOPHYTOU JEWELLERY?
You can reach us via phone, email, or through our contact form on the website. Our team is available to answer your questions and assist with any inquiries you may have.You can reach us via phone, email, or through our contact form on the website. Our team is available to answer your questions and assist with any inquiries you may have.
